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Last updated: October 2025

Kilani Essence (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us online or offline.

1. Information We Collect

We may collect the following types of information when you visit or use our website:

• Personal Information: Your name, email address, phone number, billing/shipping address, and payment details when you place an order.

• Account Information: If you create an account, we collect your login credentials and preferences.

• Usage Data: Information on how you use our website, such as pages visited, products viewed, and device/browser details.

• Marketing Data: Your preferences for receiving marketing communications and your engagement with our campaigns.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.

• Communicate with you regarding your purchases, deliveries, or account.

• Send updates, promotions, or newsletters (only if you’ve opted in).

• Improve our website, services, and customer experience.

• Comply with legal obligations and prevent fraudulent activity.

3. Sharing Your Information

We value your trust and do not sell or rent your personal data.
We may share your information only with:

• Service Providers (e.g., payment processors, couriers, web hosting providers) who assist us in operating our business.

• Legal Authorities if required by law or to protect our rights and property.

All partners are bound by confidentiality agreements and may only use your data for authorized purposes.

4. Data Storage & Security

Your personal information is stored securely and protected from unauthorized access, alteration, or disclosure.
All transactions are processed through secure, PCI-compliant payment gateways.
While we take all reasonable measures, no system is entirely immune to security risks.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Enhance your browsing experience.

• Remember your preferences and cart items.

• Analyze site traffic and performance.

You can manage or disable cookies through your browser settings, though some features may not function properly.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent to marketing communications at any time.

• Request a copy of the information we hold about you.

To exercise these rights, contact us at info@kilaninessence.com.

7. Retention

We keep your data only as long as necessary for the purposes outlined above or as required by law.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of third-party websites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
 0452 569 611
📍 Made in Australia with love