top of page

Shipping Policy

1. Processing Time

All orders are hand-packed with care. We strive to achieve this within hours to process your shipment.

2. Shipping Within Australia

We ship via Australia Post and other reliable couriers.
Delivery typically takes 3–5 business days, depending on location.

3. International Shipping

International orders are accepted. Delivery time may vary from 7–21 business days depending on destination and customs clearance.

4. Tracking

Once shipped, you’ll receive a tracking number via email.

5. Lost or Delayed Packages

We are not responsible for delays caused by postal or customs services, but we will assist you in tracking or resolving any issues.

Sustainability & Ethics

Kilani is committed to responsible sourcing and conscious creation. We responsibly work with rare and powerful materials, each ingredient is selected with care ensuring it is ethically obtained and sustainably harvested. We honour the land, the craft, and the people behind these materials, creating fragrances that respect both nature and its origins.

Visit me daily at Warrawong Plaza, NSW 2505

 

weekdays 9-5pm, weekends 10-4pm

 

Have a question? Contact me on 0452 569 611

 

Kilani Essence

bottom of page