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We take pride in the quality of our products and customer experience.

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1. Returns

Defective, damaged, or incorrect items qualify for returns, but Kilani Essence reserves its rights for change-of-mind returns on a case by case basis.

Contact Yusef directly on 0452569611 

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2. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will happily replace or refund the affected item.

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3. Refunds

Approved refunds will be processed to your original payment method within 5–10 business days.

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4. Exchanges

Exchanges may be possible given individual circumstances, but this is only available for damaged or incorrect items. Please contact us to arrange this.